The questions everyone asks.
Shipping, lab testing, the Vibe grading system, edible dosing, payment, and returns. If your question is not here, drop us a line, a real human in Houston will write back.
Getting it to your door.
Everything ships from our own Houston warehouse. Here is what that means for timing, cost, and the knock on your door.
How fast does my order ship?
Orders placed before 2 PM CT typically ship same business day from our Houston warehouse. Anything later goes out the next morning. Most U.S. addresses see delivery in 2 to 4 business days. Houston-area orders often arrive in 1 to 2. Gummies, chocolate, and drinks all ship from the same shelf, so a mixed order does not slow anything down.
How much is shipping?
Free Texas shipping at $75+. Everywhere else, and under $75, flat-rate shipping is $7. We ship discreet, plain box, no logos, no whiff of what is inside. Drinks are packed in cell inserts so cans and bottles arrive intact.
Do you ship to my state?
We ship to most U.S. states where hemp-derived delta-9 THC edibles and drinks are legal. We currently cannot ship to Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, or Vermont. We do not ship internationally.
Can I pick up my order in Houston?
Yes. Choose local pickup at checkout and we will have your order bagged and waiting, usually within the hour during business hours. Bring the ID that matches the order. Pickup is the fastest way to get a cold THC drink into your hand the same day.
Do I need to sign for delivery?
Adult signature (21+) is required on every order. The carrier will not leave the package without an ID check. If no one is home, they will leave a note and try again the next business day.
My order says delivered but I do not have it. What now?
Check with neighbors and your building first, carriers occasionally misread house numbers. If it has been 24 hours and still no package, email us and we will open a trace with the carrier.
How this works on paper.
Every batch we sell has paperwork behind it. Nothing here is gated, vague, or buried three clicks deep.
Are hemp-derived THC edibles legal?
Hemp-derived products containing less than 0.3% delta-9 THC by dry weight are legal under the 2018 federal Farm Bill. State laws vary. Texas changed its hemp law in 2026 and smokable hemp is no longer sold here, but edibles, gummies, chocolate, and THC drinks remain legal for adults 21 and over. Read the current status at our Texas hemp ban guide. We only ship to addresses in legal states.
How do I know your products are actually tested?
Every batch we sell carries a Certificate of Analysis (COA) from an independent third-party lab. The COA is linked directly from each product page, not gated behind a form, not buried in a Google Drive folder. You can see exactly what is in the package before you buy, and the archive lives on our lab results page.
What is on the COA?
Cannabinoid potency (delta-9 THC, CBD, CBG, and the minor cannabinoids), the terpene profile, and contaminant screens covering pesticides, heavy metals, residual solvents, and microbials. For edibles and drinks we also check that the mg per serving on the label matches what the lab measured. Every batch, every time.
Will THC edibles show up on a drug test?
Yes. Hemp-derived delta-9 THC metabolizes the same way any other THC does, and a standard urine screen cannot tell the two apart. If you are subject to drug testing, do not consume any THC product. There is no gummy, drink, or dose size that makes it undetectable.
Are your products child-resistant?
Yes. Gummies, chocolate, and low-dose edibles ship in child-resistant packaging, and every package carries the serving size and total mg on the front. Store everything sealed and out of reach of kids and pets.
Picking your product.
We grade by how a product feels, not by the label on the package. Here is how to use that when you shop.
What is the Vibe Grading System?
Every product we carry is graded into one of five Vibes (Energizing, Uplifting, Balancing, Relaxing, or Restorative) so you can shop by how you want to feel, not just by product name. The full method is written up on our Vibe Grading System page.
What does HiFi Cannabis Co. sell?
We are an edibles and drinks catalog. That means THC edibles across four formats: THC drinks and seltzers, THC gummies, chocolate and candy, and live rosin infused edibles, plus a line of CBD and CBG products. Smokable hemp was retired from the catalog in 2026 after Texas changed its hemp law. Everything we still carry goes through the same lab-test and COA process it always did.
How much should I take?
Start at 5 mg if you are new, or 2.5 mg if you are cautious, and wait a full two hours before taking more. Edibles and drinks come on slower than anything inhaled: 30 to 90 minutes for a gummy or chocolate, often faster for a seltzer on an empty stomach. The most common mistake is a second dose taken at the 45-minute mark. Every product page lists mg per serving and mg per package so you can do the math before you open it.
Sativa, indica, hybrid: does that matter?
Less than the industry pretends. Effects come from the cannabinoid and terpene profile of the specific batch, not the indica or sativa label on the box. We list the source type when it is known, but the Vibe is the more useful filter, and it is the one we grade against.
How should I store edibles at home?
Cool, dark, and sealed. Gummies and chocolate keep best below 70F and away from sunlight; drinks are fine in the fridge and are better cold anyway. Heat is what ruins a chocolate in a mailbox, so bring summer deliveries inside promptly. Keep everything out of reach of kids and pets.
Money matters.
Real card processing, real merchant of record, and a return policy we will actually stand behind.
What payment methods do you accept?
All major credit cards, Apple Pay, Google Wallet, and Cash App, processed through Authorize.net, a legitimate merchant processor. No grey-market ACH workarounds. Your card is charged like any normal e-commerce purchase.
Why does my card sometimes get declined?
A few card issuers, mostly smaller credit unions, flag hemp purchases automatically even though they are legal. If your card declines, try a different card or contact your issuer to allow the transaction. We do not store card data, every transaction is a fresh authorization.
What is the return policy?
Consumable cannabis products cannot be returned or exchanged, all sales are final. If something arrives damaged, melted, or is not what you ordered, email us with photos and we will make it right with a replacement or refund. We stand behind every order.
Talking to a person.
Small company, Houston-based. The person answering the email is the person packing the box.
Do I need an account to order?
No, guest checkout is fine. An account makes reordering faster and gives you order history and tracking, but it is never required.
How do I track my order?
You will get a tracking number by email when your order ships. If you have an account, tracking also shows in your order history. Carriers update tracking within 24 hours of pickup.
How do I contact customer service?
Email our support inbox at HiFi Cannabis Co. support or use the form on our Contact page. Real humans, Houston-based, Monday through Friday 10 AM to 5 PM Central. We answer within one business day, usually same day.
Do you have a wholesale or affiliate program?
We run an affiliate program, see our Affiliate page for details. Wholesale inquiries: email the wholesale desk.
Still got questions?
If we missed it, ask us. Email [email protected] or use the contact form. Houston-based, real humans, one-business-day response.