Getting it to your door.
How fast does my order ship?
Orders placed before 2 PM CT typically ship same business day from our Houston warehouse. Anything later goes out the next morning. Most U.S. addresses see delivery in 2–4 business days. Houston-area orders often arrive in 1–2.
How much is shipping?
Free U.S. shipping on orders over $75. Below that, flat-rate shipping is $7. We ship discreet — plain box, no logos, no whiff of what's inside.
Do you ship to my state?
We ship to most U.S. states where hemp-derived THCa is legal. We currently cannot ship to Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, or Vermont. We do not ship internationally.
Do I need to sign for delivery?
Adult signature (21+) is required on every order. The carrier will not leave the package without an ID check. If no one is home, they'll leave a note and try again the next business day.
My order says delivered but I don't have it. What now?
Check with neighbors and your building first — carriers occasionally misread house numbers. If it's been 24 hours and still no package, email us and we'll open a trace with the carrier.
How this works on paper.
Is THCa flower legal?
Hemp-derived THCa flower containing less than 0.3% delta-9 THC by dry weight is legal under the 2018 federal Farm Bill. State laws vary — most states permit it; a few have restricted hemp flower specifically. We only ship to addresses in legal states.
How do I know your products are actually tested?
Every batch we sell carries a Certificate of Analysis (COA) from an independent third-party lab. The COA is linked directly from each product page — not gated behind a form, not buried in a Google Drive folder. You can see exactly what's in the jar before you buy.
What's on the COA?
Cannabinoid potency (THCa, delta-9 THC, CBD, minor cannabinoids), terpene profile, and contaminant screens (pesticides, heavy metals, residual solvents, microbials). Every batch, every time.
Will THCa show up on a drug test?
Yes. THCa converts to delta-9 THC when heated and metabolizes the same way. If you're subject to drug testing, do not consume hemp flower or any THC product. There's no current product or method that makes hemp-derived THCa undetectable.
Picking your strain.
What is the Vibe Grading System?
Every strain we carry is graded into one of five Vibes — Energizing, Uplifting, Balancing, Relaxing, or Restorative — so you can shop by how you want to feel, not just by strain name. Each strain also carries a Tier rating (Headliner, Opening Act, or Snowcaps) that tells you where this batch sits in our catalog.
Sativa, indica, hybrid — does that matter?
Less than the industry pretends. Effects come from the cannabinoid + terpene profile of the specific batch, not the indica/sativa label. We list the strain type when it's known, but Vibe is the more useful filter.
How is your flower stored?
Slow-cured, hand-trimmed, then stored in a temperature- and humidity-controlled room until it ships. Smaller batches, faster turnover, fresher flower in the jar.
How should I store my flower at home?
Glass jar, cool dark place, 58–62% relative humidity (a Boveda pack handles this). Avoid plastic baggies and direct sunlight. Stored well, premium THCa keeps for 6+ months without losing punch.
Do you sell pre-rolls, edibles, or vapes?
Yes — pre-rolls, edibles, and vapes are available alongside flower. Everything goes through the same lab-test + COA process.
Money matters.
What payment methods do you accept?
All major credit cards, Apple Pay, Google Wallet, and Cash App — processed through Authorize.net, a legitimate merchant processor. No grey-market ACH workarounds. Your card is charged like any normal e-commerce purchase.
Why does my card sometimes get declined?
A few card issuers (mostly some smaller credit unions) flag hemp purchases automatically even though they're legal. If your card declines, try a different card or contact your issuer to allow the transaction. We do not store card data — every transaction is a fresh authorization.
What's the return policy?
Cannabis products cannot be returned or exchanged — all sales are final. If something arrives damaged or isn't what you ordered, email us with photos and we'll make it right with a replacement or refund. We stand behind every order.
Talking to a person.
Do I need an account to order?
No — guest checkout is fine. An account makes reordering faster and gives you order history and tracking, but it's never required.
How do I track my order?
You'll get a tracking number by email when your order ships. If you have an account, tracking also shows in your order history. Carriers update tracking within 24 hours of pickup.
How do I contact customer service?
Email hifi@hifico.shop or use the form on our Contact page. Real humans, Houston-based, Monday through Friday 10 AM – 5 PM Central. We answer within one business day, usually same day.
Do you have a wholesale or affiliate program?
We run an affiliate program — see our Affiliate page for details. Wholesale inquiries: email hifi@hifico.shop.
Still got questions?
If we missed it, ask us. Email hifi@hifico.shop or use the contact form. Houston-based, real humans, one-business-day response.