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HiFi faq
What products do you offer at HiFi?
We offer a wide range of cannabis products, including THCa flower, pre-rolls, edibles, and more. Each product is curated to match different vibes, so you can find exactly what you’re looking for. Whether you prefer browsing on your own with help from AiRica, our digital guide, or you want that human touch by booking a consultation with one of our budtenders, we’ve got you covered.
What is THCa, and how does it differ from THC?
THCa is the non-psychoactive precursor to THC, the compound that gives you the “high.” When THCa is heated (like when smoking or vaping), it converts into THC. THCa is also the most abundant form of THC in marijuana before you light it on fire or decarboxylate it.
What is the difference between THCa hemp and marijuana?
THCa hemp and marijuana are more alike than different! Both contain THCa, which is the precursor to THC—the compound responsible for the psychoactive effects or “high.” In fact, marijuana has the same high levels of THCa that convert into THC when heated. THCa hemp works the same way. When you smoke, vape, or bake THCa hemp, the THCa transforms into THC, delivering the same high you’d get from traditional marijuana. So with our THCa hemp, you’re getting the real deal—just like marijuana, but in a form that’s legal to sell federally!
How do I choose the right product for my needs?
Think about the vibe you want! Whether you’re looking to chill, get creative, or feel energized, our Vibe Grading System helps you pick the perfect product. Need more guidance? AiRica can assist you virtually, or you can book a quick consultation with one of our expert budtenders for a personal touch.
What’s the best way to store your flower?
Keep flower in a cool, dark place—like a cabinet or drawer—to maintain freshness. Make sure your edibles are sealed tightly, and keep flower in an airtight container to preserve potency and flavor. If you have more questions, AiRica is here 24/7, or you can book a consultation with a budtender.
What payment methods do you accept?
We accept all major Credit Cards, Apple Pay, Google Wallet, Cash App, and cash.
Can I use your products if I’m new to cannabis?
Yes! We offer products for all experience levels. Start with a lower dose if you’re new, and check out our Vibe Grading System to find something that suits your comfort level. Need more personalized guidance? AiRica can help virtually, or you can book a consultation with one of our budtenders—they’re ready to assist!
Legal Compliance/Testing
Is your THCa legal in all states?
Yes, our THCa hemp is legal at the federal level, which means it’s legal to sell and ship across the United States, as long as it meets specific requirements. However, state laws can vary, so it’s important to check your local regulations before purchasing. For any doubts, AiRica can help clarify, or you can book a consultation with a budtender to discuss your options.
Do you provide lab reports for your products?
Absolutely! Transparency is key at HiFi. Every product we sell comes with a 3rd party tested lab report that details its contents, including the levels of THCa, CBD, and any other cannabinoids. You can access these reports through our website on the page for each product.
Are your products organic and lab-tested?
Many of our products are organic and all are lab-tested for safety and purity. Our high-end selections meet strict organic criteria, but we also cater to various economic markets with options that may not be fully organic but still meet our high standards for quality. For more details, feel free to ask AiRica or chat with a budtender.
Can you ship products to my state or country?
We ship to all states where THCa hemp is legal. Unfortunately, we do not offer international shipping at this time due to varying international regulations. If you’re uncertain about the laws in your state, please reach out to us or try to complete the checkout process to see if our system permits it!
How do you ensure product safety and quality?
We take product safety and quality very seriously. All our products are rigorously tested in third-party labs to ensure they meet our high standards. Our Vibe Grading System also helps ensure you’re getting exactly what you expect. For more information, AiRica is available 24/7, or you can book a consultation with one of our budtenders to discuss any concerns you might have!
Shipping and Payment
What are your shipping options and delivery times?
We offer standard and expedited shipping options to make sure you get your products when you need them. Standard shipping typically takes 3-5 business days via USPS, while expedited shipping gets your order to you in 1-3 business days. Delivery times may vary based on your location, but you can get an estimate at check-out.
Do you ship outside of Texas?
Certainly! With ever-evolving legalities, simply add an item to your cart and head to checkout. If your address is accepted there, then shipping to your location is available!
Do you offer international shipping?
Currently, we do not offer international shipping. We focus on delivering the best experience within the United States, where THCa hemp is legal.
What payment methods do you accept?
We accept all major credit cards, debit cards, and select digital payment methods. We aim to make your shopping experience as smooth as possible. You can even securely save your card to your account for quick future orders!
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
What should I do if I haven’t received my order?
If your order hasn’t arrived within the expected delivery window, don’t worry! You can track it using the tracking number provided. If you need more help, you can contact a budtender who will help resolve the issue and ensure your satisfaction.
Return policy and exchanges
What is your return policy?
Due to the nature of our products, all sales are final. Once a product leaves our building, it cannot be returned or exchanged. We prioritize your satisfaction, so if you have any concerns, please contact us before completing your purchase. AiRica is always available to help you make the right choice, or you can book a consultation with a budtender for personalized advice
What happens if my product is damaged or defective?
If your product arrives damaged or defective, contact us within 48 hours of delivery. Be sure to include photo proof of the damage. We’ll work quickly to resolve the issue with a replacement or refund.
Can I exchange a product if it’s not what I expected?
Since all sales are final and non-returnable, we do not offer exchanges once the product has left our building. However, we know that cannabis products can affect everyone differently. If a product didn’t meet your expectations, please book a consultation with a human budtender. They’ll help you figure out your preferences and define your vibe, ensuring you find the perfect match next time.